Spatial Recommendation for Telehealth
Take a look and enjoy!
Gait: front/back view
Gait: Lateral view
Telehealth Frequently Asked Questions (FAQ)
everything you need to know before you start our tele-consult
How do I prepare for the Tele-Consult?
Make sure you’re in a private space with some room to move around (see space requirements below);
Do not direct the camera towards the sun / windows or strong light;
Please wear comfortable clothing (shorts or workout pants, and a tank top or t-shirt) that allows the therapist to see your injured/hurt area
Wearing contrasting top and bottom colours helps the therapist differentiate the body easier. Bottoms with lines running down the sides of your thigh can be helpful but not necessary.
For women with shoulder and neck issues, wearing a tank top or camisole will allow the therapist to see your area of concern.
Make sure all browsers are up to date and you have a strong internet connection
Please use Chrome for the best experience, Safari has intermittent problems.
Make sure all audio & video permissions are enabled;
If using a phone or laptop, it needs to be fully charged and propped up in landscape mode.
Having two devices (e.g laptop and smart phone) is strongly encouraged although not always necessary to facilitate different views (front and side).
Distance is 2m side to side and 3 m front and back for lower body examinations
Seated Side Profiile
For the view, suggested distance is approximately 1.6m away from mat and computer height is 85 cm.
Lying Down - Supine
Do I need any equipment for the Tele-Consult
If you have the following, please have them ready:
How long before the tele-consult should I login?
To ensure a seamless experience, prepare and call in 20 minutes prior to the scheduled start of the tele-consult to ensure all equipment is set up and working properly.
Do I need a prescription for my telehealth visit?
As all insurance policies are slightly different, you should review your individual policy in regards to your coverage for Physiotherapy.
Does my insurance cover telehealth appointments?
In our experience, most health plans have covered these services however, every insurance company is different.
What devices will work?
If you are on a computer or Android phone, then you can click the link and join the call directly, just make sure it’s updated to the latest version.
If you are on an iPhone, you will need to download the PLATO CONNECT app.